Lemmink, Jos: search on Z-Library

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1

Negative Spillover in Brand Portfolios: Exploring the Antecedents of Asymmetric Effects

Lei, Jing, Dawar, Niraj, Lemmink, Jos

Journal:

Journal of Marketing

Year:

2008

Language:

english

File:

PDF, 143 KB

english, 2008

2

After sales service quality: Views between industrial customers and service managers

Hans Kasper, Jos Lemmink

Journal:

Industrial Marketing Management

Year:

1989

Language:

english

File:

PDF, 633 KB

english, 1989

3

Employee behavior, feelings of warmth and customer perception in service encounters

Lemmink, Jos, Mattsson, Jan

Journal:

International Journal of Retail & Distribution Management

Year:

2002

Language:

english

File:

PDF, 463 KB

english, 2002

4

Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams

Jong, Ad de, Ruyter, Ko de, Lemmink, Jos

Journal:

Journal of Marketing

Year:

2004

Language:

english

File:

PDF, 144 KB

english, 2004

5

Antecedents of Commitment and Trust in Customer–Supplier Relationships in High Technology Markets

Ko de Ruyter, Luci Moorman, Jos Lemmink

Journal:

Industrial Marketing Management

Year:

2001

Language:

english

File:

PDF, 137 KB

english, 2001

6

Moments of sorrow and joy

Odekerken‐Schröder, Gaby, van Birgelen, Marcel, Lemmink, Jos, de Ruyter, Ko, Wetzels, Martin

Journal:

European Journal of Marketing

Year:

2000

Language:

english

File:

PDF, 176 KB

english, 2000

7

An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction

Willemijn van Dolen, Ko de Ruyter, Jos Lemmink

Journal:

Journal of Business Research

Year:

2004

Language:

english

File:

PDF, 165 KB

english, 2004

8

The power of perceived service quality in international marketing channels

de Ruyter, Ko, Wetzels, Martin, Lemmink, Jos

Journal:

European Journal of Marketing

Year:

1996

Language:

english

File:

PDF, 182 KB

english, 1996

9

“Futurizing” smart service: implications for service researchers and managers

Wuenderlich, Nancy V., Heinonen, Kristina, Ostrom, Amy L., Patricio, Lia, Sousa, Rui, Voss, Chris, Lemmink, Jos G.A.M.

Journal:

Journal of Services Marketing

Year:

2015

Language:

english

File:

PDF, 151 KB

english, 2015

10

Modelling and evaluating service quality measurement using neural networks

Behara, Ravi S., Fisher, Warren W., Lemmink, Jos G.A.M.

Journal:

International Journal of Operations & Production Management

Year:

2002

Language:

english

File:

PDF, 249 KB

english, 2002

11

The Best of Both Worlds? Effects of Attribute-Induced Goal Conflict on Consumption of Healthful Indulgences

Belei, Nina, Geyskens, Kelly, Goukens, Caroline, Ramanathan, Suresh, Lemmink, Jos

Journal:

Journal of Marketing Research

Year:

2012

Language:

english

File:

PDF, 206 KB

english, 2012

12

Customer-dominant logic and the need for exploring app usage in different customer contexts

Lemmink, Jos, Franzelova, Iva, Säaksjärvi, Maria, Heinonen, Kristina

Journal:

Journal of Indian Business Research

Year:

2018

Language:

english

File:

PDF, 224 KB

english, 2018

13

The importance of customer satisfaction in explaining brand and dealer loyalty

Bloemer, José M. M., Lemmink, Jos G. A. M.

Journal:

Journal of Marketing Management

Year:

1992

Language:

english

File:

PDF, 811 KB

english, 1992

14

Negative Spillover in Brand Portfolios: Exploring the Antecedents of Asymmetric Effects

Jing Lei, Niraj Dawar and Jos Lemmink

Journal:

Journal of Marketing

Year:

2008

Language:

english

File:

PDF, 2.35 MB

english, 2008

15

Competitive Reactions to Product Quality Improvements in Industrial Markets

Lemmink, Jos, Kasper, Hans

Journal:

European Journal of Marketing

Year:

1994

Language:

english

File:

PDF, 182 KB

english, 1994

16

Special issue on European research in service marketing

Jos G.A.M. Lemmink, Günther Botschen, Ian N. Lings

Journal:

Journal of Business Research

Year:

2004

Language:

english

File:

PDF, 64 KB

english, 2004

17

Future service technologies: is service research on track with business reality?

Kunz, Werner H., Heinonen, Kristina, Lemmink, Jos G.A.M.

Journal:

Journal of Services Marketing

Year:

2019

Language:

english

File:

PDF, 329 KB

english, 2019

18

The effect of service employees’ technology readiness on technology acceptance

Rita Walczuch, Jos Lemmink, Sandra Streukens

Journal:

Information & Management

Year:

2007

Language:

english

File:

PDF, 375 KB

english, 2007

19

The dynamics of the service delivery process: A value-based approach

Ko de Ruyter, Martin Wetzels, Jos Lemmink, Jan Mattson

Journal:

International Journal of Research in Marketing

Year:

1997

Language:

english

File:

PDF, 1.02 MB

english, 1997

20

The role of corporate image and company employment image in explaining application intentions

Jos Lemmink, Annelien Schuijf, Sandra Streukens

Journal:

Journal of Economic Psychology

Year:

2003

Language:

english

File:

PDF, 166 KB

english, 2003

21

Manufacturer‐Distributor Relationships and Channel Service Quality

Lemmink, Jos, Wetzels, Martin, Koelemeijer, Kitty

Journal:

The International Journal of Logistics Management

Year:

1996

Language:

english

File:

PDF, 298 KB

english, 1996

22

The Social Dimension of Service Interactions

Henkel, Alexander P., Boegershausen, Johannes, Rafaeli, Anat, Lemmink, Jos

Journal:

Journal of Service Research

Year:

2017

Language:

english

File:

PDF, 285 KB

english, 2017

23

The role of value in the delivery process of hospitality services

Jos Lemmink, Ko de Ruyter, Martin Wetzels

Journal:

Journal of Economic Psychology

Year:

1998

Language:

english

File:

PDF, 152 KB

english, 1998

24

An agenda for research into services management: Afterword to the special edition on European research in service marketing

Ian Lings, Jos Lemmink, Günther Botschen

Journal:

Journal of Business Research

Year:

2004

Language:

english

File:

PDF, 113 KB

english, 2004

25

Moving beyond intuition—Managing allocation decisions in relationship marketing in business-to-business markets

Hans Ouwersloot, Jos Lemmink, Ko de Ruyter

Journal:

Industrial Marketing Management

Year:

2004

Language:

english

File:

PDF, 467 KB

english, 2004

26

Measuring customer service quality in international marketing channels: a multimethod approach

Wetzels, Martin, de Ruyter, Ko, Lemmink, Jos, Koelemeijer, Kitty

Journal:

Journal of Business & Industrial Marketing

Year:

1995

Language:

english

File:

PDF, 121 KB

english, 1995

27

Human-like communication in conversational agents: a literature review and research agenda

Van Pinxteren, Michelle M.E., Pluymaekers, Mark, Lemmink, Jos G.A.M.

Journal:

Journal of Service Management

Year:

2020

File:

PDF, 387 KB

2020

28

Boost customer loyalty with online support: the case of mobile telecoms providers

Riel, Allard C.R. van, Lemmink, Jos, Streukens, Sandra, Liljander, Veronica

Journal:

International Journal of Internet Marketing and Advertising

Year:

2004

Language:

english

File:

PDF, 224 KB

english, 2004

29

Service alliances between unequals: the apple does not fall far from the better tree

Bleijerveld, Jeroen F.J., Gremler, Dwayne D., Lemmink, Jos G.A.M.

Journal:

Journal of Service Management

Year:

2015

Language:

english

File:

PDF, 312 KB

english, 2015

30

Customer-sales employee encounters: a dyadic perspective

Willemijn van Dolen, Jos Lemmink, Ko de Ruyter, Ad de Jong

Journal:

Journal of Retailing

Year:

2002

Language:

english

File:

PDF, 140 KB

english, 2002

31

Service Intensiveness and Brand Extension Evaluations

Lei, Jing, Pruppers, Roger, Ouwersloot, Hans, Lemmink, Jos

Journal:

Journal of Service Research

Year:

2004

Language:

english

File:

PDF, 117 KB

english, 2004

32

Measuring service quality trade-offs in Asian distribution channels: A multi-layer perspective

Wetzels, Martin, De Ruyter, Ko, Lemmink, Jos

Journal:

Total Quality Management

Year:

2000

Language:

english

File:

PDF, 182 KB

english, 2000

33

Book reviews

Rik Pieters, Karl-Erik Wärneryd, Dieter Friedrich, Jos Lemmink

Journal:

Journal of Consumer Policy

Year:

1989

Language:

english

File:

PDF, 668 KB

english, 1989

34

Service Quality and Management ||

Kunst, Paul, Lemmink, Jos, Stauss, Bernd

Year:

1999

File:

PDF, 19.86 MB

1999

35

Quality management and business performance in hospitals: A search for success parameters

Kunst, Paul, Lemmink, Jos

Journal:

Total Quality Management

Year:

2000

Language:

english

File:

PDF, 177 KB

english, 2000

36

High-Technology Service Innovation Success: A Decision-Making Perspective

Allard C. R. Van Riel, Jos Lemmink, Hans Ouwersloot

Journal:

Journal of Product Innovation Management

Year:

2004

Language:

english

File:

PDF, 161 KB

english, 2004

37

Different mutations in the COL4A5 collagen gene in two patients with different features of Alport syndrome

Smeets, Hubert JM, Melenhorst, Jos J, Lemmink, Henny H, Schröder, Cock H, Nelen, Marcel R, Zhou, Jing, Hostikka, Sirkka L, Tryggvason, Karl, Ropers, Hans-Hilger, Jansweijer, Maaike CE

Journal:

Kidney International

Year:

1992

Language:

english

File:

PDF, 751 KB

english, 1992

38

Service Climate in Self-Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business-to-Business Setting

Ad de Jong, Ko de Ruyter, Jos Lemmink

Journal:

Journal of Management Studies

Year:

2005

Language:

english

File:

PDF, 165 KB

english, 2005

39

Affective consumer responses in service encounters: The emotional content in narratives of critical incidents

Willemijn van Dolen, Jos Lemmink, Jan Mattsson, Ingrid Rhoen

Journal:

Journal of Economic Psychology

Year:

2001

Language:

english

File:

PDF, 101 KB

english, 2001

40

Warmth during non-productive retail encounters: the hidden side of productivity

Jos Lemmink, Jan Mattsson

Journal:

International Journal of Research in Marketing

Year:

1998

Language:

english

File:

PDF, 119 KB

english, 1998

41

Benchmarking field services using a zero defects approach

Behara, Ravi S., Lemmink, Jos G.A.M.

Journal:

International Journal of Quality & Reliability Management

Year:

1997

Language:

english

File:

PDF, 171 KB

english, 1997

42

Consumers’ trade‐off between relationship, service package and price

Odekerken‐Schröder, Gaby, Ouwersloot, Hans, Lemmink, Jos, Semeijn, Janjaap

Journal:

European Journal of Marketing

Year:

2003

Language:

english

File:

PDF, 276 KB

english, 2003

43

The Adoption of Information Technology by Self-Managing Service Teams

de Jong, Ad, de Ruyter, Ko, Lemmink, Jos

Journal:

Journal of Service Research

Year:

2003

Language:

english

File:

PDF, 155 KB

english, 2003

44

The need for more multidisciplinary research

Journal:

International Journal of Service Industry Management

Year:

2005

Language:

english

File:

PDF, 135 KB

english, 2005

45

The Effect of Verbalized Emotions on Loyalty in Written Complaints

Mattsson, Jan, Lemmink, Jos, McColl, Rod

Journal:

Total Quality Management & Business Excellence

Year:

2004

Language:

english

File:

PDF, 149 KB

english, 2004

46

Quality networking initiatives in Europe: Classification and conditions for success

Kunst, Paul, Lemmink, Jos, Prins, Ruth

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 335 KB

english, 1998

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